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Refund policy

Right of withdrawal

You can cancel your contract declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our duty to inform according to article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB, but not before we have fulfilled our duties according to § 312e para 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB.

The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation is to be addressed to:

Preferably by e-mail to:
support@everbasics.de

Alternatively as a letter to:
Design & Develpment GmbH Textile Consult Mayerbacherstr. 32, 85737 Ismaning

Or as a fax to:
+49 89-931134

Consequences of withdrawal

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the received services in whole or in part, or only in a deteriorated condition, you may be required to pay compensation. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as it would have been possible for you in a shop. In addition, you can avoid the obligation to pay compensation for any deterioration of the goods caused by the intended use of the goods by not using the goods as if they were your property and by refraining from doing anything that could impair their value.

Goods that can be sent by parcel post are to be returned at our risk. You have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros, or if you have not yet paid the consideration or a contractually agreed partial payment at the time of the revocation in case of a higher price of the goods. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

Sample revocation form

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

(*) Delete as applicable.


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